FAQ
Frequently Asked Questions
Everything you need to know about booking, cancellations, and what to expect at Magdala Health.
Booking & Sessions
How do I book a session?
Booking a session is simple via our website. Go to the booking page, select your preferred session, and complete your reservation. Once your booking is confirmed, your spot is secured and our cancellation policy applies.
What should I bring to a session?
Wear comfortable, not overly loose sportswear that allows you to move freely. For apparatus sessions, sticky socks are mandatory. If you forget them, you can purchase a pair in the studio. You are welcome to bring your own reusable water bottle. Our water dispenser is available for you.
Can I participate if I am pregnant or injured?
Absolutely, but please always inform us in advance. You can mention this during your booking or inform me directly before your session. Your safety is the priority, and each session will be adapted to your needs if necessary.
Is there a minimum number of participants required?
Yes. Our group sessions only take place with a minimum of 2 participants. If only one person is registered, the session will be cancelled and your credit refunded.
Cancellations & Credits
How do I cancel a session?
Cancellations can only be made through the online booking system on our website. Cancellations via email, social media, or phone are not valid.
What is the cancellation policy for group sessions?
Because we work in exclusive micro-groups of a maximum of 3 women, every spot is highly valuable. Cancellations are free up to 24 hours before the session via the website. In case of late cancellation or no-show, the credit will be deducted.
What are the cancellation terms for private sessions?
Private sessions must be cancelled at least 24 hours in advance. In case of late cancellation or no-show, the session will be fully charged, as the time is specifically reserved for you.
What if a session is cancelled by Magdala Health?
If a session cannot take place due to exceptional circumstances, your credit will be automatically refunded or an alternative will be offered. In case of force majeure, we always aim to find a suitable solution.
How long are my credits valid?
The validity of your credits is clearly stated at the time of purchase. Unused or expired credits cannot be refunded or extended.
Studio & Guidance
Is there parking available nearby?
Yes, Magdala Health is easily accessible. Parking is available in the vicinity of Schiervellaan in Hasselt.
Is the guidance professional and certified?
Yes. As a certified physiotherapist and Master Trainer, I hold recognized national and international qualifications and specializations. You are in professional hands in every session.